Return Policy

At Closet Parts Pro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

Eligible products may be returned or exchanged within 7 days of receiving your order.

To qualify for a return or exchange, items must:

• Be unused and in original condition.
• Be returned in their original packaging.
• Not show signs of installation, modification, or damage.

Non-Returnable Items

Due to the custom nature of our products, the following items are not eligible for return, exchange, or refund:

• Custom-cut shelves, panels, and components.
• Any made-to-order or customized products, including closet kits.
• Special order materials.
• Products that have been cut, drilled, modified, installed, or altered after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or refund if approved.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• Original shipping charges are non-refundable.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping Policy

Order Processing

Stock items are processed within 1–3 business days. Closets and cut-to-size products are made to order in our North Miami Beach shop and need production time before they ship.

Shipping Time

Standard shipping typically takes 5–7 business days after your order ships. Delivery times may vary depending on location and carrier service.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to the 48 mainland United States. We do not ship to Alaska, Hawaii or US territories.

Shipping Delays

We do our best to meet every estimated delivery date, but delays caused by weather, carrier issues, holidays or other circumstances beyond our control can happen, and delivery dates are not guaranteed.

Lost or Damaged Shipments

If your shipment arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging so we can assist you.

Contact Us

For return requests or questions, please contact us before sending any items back. Phone or WhatsApp: (561) 382-2365.